At BTCG LLC, I managed collections for a water solutions company serving residential customers and small businesses. I followed up on overdue accounts, negotiated payment arrangements, and worked with sales, finance, and customer service to resolve billing issues.
At Reed Elsevier Philippines, I managed end-to-end collections for a $10 million credit portfolio covering legal publications. I reviewed customer credit standing and financial statements, recorded collection activity in Microsoft Dynamics 365, and recommended corrective actions for recurring receivables issues.

