Jake Ferguson
@jakeferguson
I build scalable Salesforce solutions that improve patient engagement, admissions, sales, and support operations.
United StatesWhat I'm looking for
I've built Salesforce solutions at DaVita that improved patient outreach and engagement by 30%, using Apex, Lightning Web Components, Flow, Health Cloud, and Data Cloud.
I created a patient data integration framework for unified 360-degree profiles, improving data accuracy by 25%, and automated scheduling communications that reduced manual processing by 35%. I also collaborate on compliant, scalable delivery and mentor junior developers through code reviews.
Previously, I streamlined admissions at Los Angeles Film School with an applicant portal and automated workflows, and improved sales, quoting, and support operations at Phoenix LiDAR Systems through Sales Cloud, Salesforce CPQ, Service Cloud, and external integrations.
Experience
Work history, roles, and key accomplishments
Engineered and optimized Salesforce solutions using Apex, Lightning Web Components, and Flow to enhance patient engagement workflows, improving outreach by 30%. Developed a patient data integration framework with Health Cloud and Data Cloud, improving data accuracy by 25% and reducing project delivery timelines by 20%.
Education
Degrees, certifications, and relevant coursework
University of New Hampshire
Bachelor of Science, Business Administration
2008 - 2012
Bachelor's degree in Business Administration with a focus on Finance from the University of New Hampshire.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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