Isha Saxena

At Amazon Development Centre Private Limited, I reviewed fulfillment-center video data to verify product stowing activities and support inventory accuracy.

I used computer-vision support tools to mark product locations and performed human validation in AI/ML-assisted systems supporting machine-learning model accuracy and warehouse automation. I also investigated discrepancies and escalated exceptions when required.

At Tech Mahindra Limited, I supported customers through chat, email, and phone, resolving product, service, order, and account queries. I documented interactions in CRM systems and followed company policies and quality standards.

I developed Body Meter to record and analyze operational data, reducing manual documentation. I also built a Java-based municipal services application to centralize record management and reduce paperwork.