IRENE MACKENZIE
@irenemackenzie
Tax Specialist at KRA who cut refund processing from 60 to 28 days and resolved 98% of escalated objections.
KenyaWhat I'm looking for
At KRA, I work across regional tax operations to strengthen statutory compliance and risk modeling. I formulated regional tax policy guidelines and introduced automated audit procedures across corporate portfolios.
As a Debt & Refunds Officer, I streamlined refund verification, reducing claim processing from 60 days to 28 days. I also negotiated structured payment agreements that achieved 92% adherence across active debt portfolios.
In that role, I evaluated corporate financial statements and account records to verify solvency and prevent fraudulent refund payouts. I facilitated taxpayer workshops that improved timely filing compliance rates by 18% across assigned zones.
As an Audit Reporting Officer, I authored more than 45 corporate audit reports and identified KES 28M in underdeclared tax revenue. I also standardized report templates, reducing compilation timelines by 20%.
Experience
Work history, roles, and key accomplishments
Stepping into the role of Tax Specialist, I evolved into a pivotal advisory force across regional tax operations, spearheading cross-functional initiatives aimed at modernising statutory compliance and risk modeling. In this leadership capacity, I guide multi-jurisdictional compliance evaluations and unite distributed risk teams across four regional offices to streamline complex enterprise audits.
As a Debt & Refunds Officer, I served as a core driver of fiscal recovery and ledger integrity, steering complex debt enforcement programs and high-volume refund verifications. Over an eight-year tenure, I directed critical taxpayer engagements, negotiating structured settlement plans with commercial entities while enforcing statutory compliance measures under the Tax Procedures Act. My role requi
Serving as an Audit Reporting Officer, I functioned as an analytical anchor within KRA's compliance division, transforming raw corporate data and complex financial ledgers into clear, statutory audit reports. In this position, I conducted deep-dive forensic evaluations of enterprise financial statements to identify underdeclared revenue, tax liability discrepancies, and operational non-compliance.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Higher Diploma in Tax Administration, Tax Administration
2016 - 2019
Grade: PASS
Activities and societies: Higher Diploma in Tax Administration
Graduated with a Postgraduate Diploma in Tax Administaration
Moi University
Bachelor of Business Administration, Banking and Financial Support Services
2010 - 2014
Kenya School of Revenue Administration (KESRA)
Graduate Trainee Programme in Tax Administration
KRA Training Institute
Administrative Debt Enforcement Procedures
KRA Training Institute
Practical Application of the Tax Procedures Act
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Skills
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