Ian Mlalazi
@ianmlalazi
Customer-focused sales and administration professional with strong interpersonal skills.
What I'm looking for
I am a customer-focused sales and administration professional with experience in retail sales, pharmacy sales representation, and administrative duties. I have managed customer enquiries, closed sales, handled data processing, and maintained filing and reporting responsibilities across multiple employers.
During my studies in Theology and a Higher Certificate in Economic and Management Sciences, I developed skills in leadership, project management, academic research, computing, psychology, ethics, and basic accounting. I apply these skills to improve customer satisfaction, validate transactions, and support floor and administrative operations.
I am highly adaptive, possess a strong work ethic, and work well both independently and as part of a team. I am available immediately and eager to contribute to a role that values customer service, reliable administration, and opportunities for growth.
Experience
Work history, roles, and key accomplishments
Administrator
Phadima Corporate Security
Dec 2016 - Nov 2018 (1 year 11 months)
Managed office administration including marketing, data processing, email handling, report typing, and document filing during a two-year period to improve operational efficiency.
Sales Representative
Chamash Pharmacy
Jan 2014 - Nov 2016 (2 years 10 months)
Handled customer inquiries and product presentations, explained product benefits and risks, and closed sales to meet store targets from 2014 to 2016.
Sales Representative
Tekkie Town
Jan 2013 - Jan 2014 (1 year)
Performed floor management, banking tasks, account verification, and sales activities to support store operations during 2013–2014.
Education
Degrees, certifications, and relevant coursework
Helderberg College of Higher Education
Bachelor of Arts, Theology
2018 - 2021
Completed a Bachelor of Arts in Theology (NQF-7) at Helderberg College from January 2018 to November 2021.
University of South Africa
Higher Certificate, Economic and Management Sciences
2017 - 2018
Completed an HCERT (Higher Certificate) in Economic and Management Sciences at the University of South Africa during 2017–2018.
Ephes Mamkeli Secondary School
Matric (National Senior Certificate), General Secondary Education
Matriculated in 2013 with passes in Accounting, Business Studies, Life Orientation, isiZulu, Mathematical Literacy, Tourism, and English FAL.
Availability
Location
Authorized to work in
Job categories
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