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Hussein Eid

@husseineid

Message

I build production LLM systems, AI agents, and MLOps pipelines.

Egypt

Message

I've built production AI systems for CloudInfinity, SWORD, and independent clients, from a CSAT platform analyzing roughly 50,000 customer calls monthly to Gemini dashboard pipelines adopted by more than 10 enterprise clients.

I've reduced RAG chatbot latency from 30–60 seconds to 5–13 seconds, automated about 80 hours of weekly customer-support work with autonomous agents, and led BCI research that achieved 98% gesture-classification accuracy for AI-powered prosthetic control.

Experience

Work history, roles, and key accomplishments

Current

AI Solutions Architect

Current

CloudInfinity Co.

Jan 2026 - Present (8 months)

Architected an end-to-end CSAT platform for client Yodawy that transcribes and analyzes ~50,000 customer calls per month, replacing full-team call review with a single operator. Automated insight generation and database enrichment, connecting customer feedback, data pipelines, and analytics on GCP into continuous feedback loops.

GCP Data Pipelines Analytics Automation CSAT Customer Feedback Analysis

Education

Degrees, certifications, and relevant coursework

German University in Cairo

Bachelor of Science, Mechatronics Engineering

2019 - 2024

Grade: Excellent with Honors | GPA 3.787 / 4.0 (German 1.32)

Pursued a Bachelor of Science in Mechatronics Engineering, graduating with honors and a GPA of 3.787/4.0. Completed a thesis on Brain-Computer Interface (BCI) to control AI-powered prosthetics.