harriet Adio

As a dedicated customer service professional, I have honed my skills in managing large volumes of inbound calls and fostering strong customer relationships. Proficient in CRM systems, I excel in active listening and multitasking, ensuring prompt resolution of customer issues and complaints. With a strong motivation to contribute to company success, I prioritize customer satisfaction and strive to create a welcoming atmosphere.

Throughout my experience, I have demonstrated exceptional communication skills, effectively handling customer inquiries and concerns while maintaining a thorough understanding of company policies and procedures. I take pride in resolving customer complaints and exceeding expectations through personalized solutions.

In addition to my customer service expertise, I possess a range of administrative skills, including data entry, paperwork processing, and report generation. I am proficient in Microsoft Office and CRM software, with excellent communication and critical thinking skills.