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Hannah Palmer

@hannahpalmer

Message

I resolve pricing and billing discrepancies for high-volume logistics accounts using SQL and Excel.

United States

Message

At STG Logistics, I support high-volume customer accounts by researching and resolving pricing, billing, and operational discrepancies. I use SQL to analyze orders, validate pricing data, investigate issues, and support operational decisions.

I build advanced Excel reports with PivotTables, XLOOKUP, and data validation to improve visibility and efficiency. My Army experience strengthened my accountability, precision, documentation, and ability to lead under pressure.

Experience

Work history, roles, and key accomplishments

Current

Pricing Specialist

Current

STG Logistics

Apr 2022 - Present (4 years 5 months)

Support high-volume customer accounts by researching and resolving pricing, billing, and operation discrepancies. Analyze customer account data and contract information to maintain billing accuracy and compliance.

SQL Excel Pivot Tables XLOOKUP Data Validation Reporting Data Analysis Process Improvement Customer Service Account Support

Specialist (E4)

United States Army

Sep 2015 - Jun 2022 (6 years 9 months)

Operated in high-pressure, fast-paced environments requiring precision, accountability, and adherence to strict procedures. Managed incident reporting and documentation with high accuracy and completeness.

Military Leadership Accountability Incident Reporting Documentation Personnel Supervision

Education

Degrees, certifications, and relevant coursework

Purdue Global University

Associate of Business Administration, Business Administration

Pursuing an Associate of Business Administration with expected graduation in August 2026. Coursework includes financial accounting, managerial accounting, business analytics, microeconomics, cost analysis, and financial statement analysis.