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Gwendolyn Sveum

@gwendolynsveum

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GIS specialist and customer-service professional skilled in remote sensing and data analysis.

United States

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What I'm looking for

I am seeking GIS or remote-sensing roles where I can apply ArcGIS, ArcPy, and LiDAR skills, work cross-functionally, and contribute to environmental or infrastructure projects while growing in project management and technical responsibility.

I am a GIS specialist with a B.S. in Biology (GIS certificate) and hands-on experience in remote sensing, LiDAR processing, and geospatial data automation using ArcGIS Pro and ArcPy. I have completed projects digitizing historical maps, building georeferenced datasets and story maps, automating goat-prairie identification with a Python tool, and analyzing environmental patterns from field and remote data.

I combine technical GIS skills with strong customer-service, project management, and data-handling experience from roles at the Wisconsin DNR, Lands' End, and Mandli Communications. I am detail-oriented, comfortable communicating complex policies to the public, and experienced in cross-functional collaboration, financial transaction processing, and documentation to support operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Pet Sitter

Current

Self Employed

Jun 2004 - Present (21 years 4 months)

Provided pet care services regionally on an ongoing basis, maintaining client relationships and delivering reliable in-home animal care.

Animal Care Client Communication Scheduling Reliability Pet First Aid Time Management

Senior Customer Service Rep

Wisconsin Department of Natural Resources

Aug 2024 - Aug 2025 (1 year)

Interpreted complex natural resource laws for the public and resolved escalated cases while managing financial transactions and processing vehicle registrations using GoWild and SharePoint.

Customer Service GoWild SharePoint)Technical Communication Data Entry SharePoint

Account Specialist

Lands' End

Sep 2016 - Aug 2024 (7 years 11 months)

Managed uniform program data and site setups, maintained customer and order records in Salesforce, and delivered high-volume customer support via phone, chat, and email while analyzing program performance.

Salesforce Customer Support Data Entry Program Analysis Order Management Cross Functional Collaboration Documentation CRM

Data Processor

Mandli Communications

Apr 2021 - Sep 2021 (5 months)

Processed and analyzed LiDAR and geospatial data for transportation infrastructure projects, contributing to large-scale datasets used in infrastructure planning.

LiDAR GIS Geospatial analysis Data Extraction Remote Sensing