Gulrej Alam

Evaluated AI-generated responses and model outputs for accuracy, relevance, and quality. Performed LLM and VLM evaluation, conversational AI assessment, and multimodal data annotation for AI training.

Delivered structured labeled datasets for ServiceNow, performed OCR validation, and edited chat transcripts. Led a team of 5-7 associates, authored SOPs, and implemented process improvements that reduced errors by 20%.

Managed logistics and distribution of confidential exam materials, coordinated with courier partners, and ensured compliance with SOPs. Audited examiner interviews and trained new staff.

Managed end-to-end administrative operations including documentation, procurement, and vendor coordination. Prepared MIS reports and dashboards, and coordinated travel and logistics for events.

Reviewed search queries and product listings to improve ad relevance, moderated content per policy, and prepared weekly MIS reports. Collaborated with QA and training teams to maintain quality standards.

Completed a Bachelor of Business Administration (BBA) degree.

Completed 12th standard from Jharkhand Board.

Completed 10th standard from CBSE Board.

Completed a diploma in Aviation, Customer Service & Travel Management.

Certified as a Front Office Associate.

Completed Google AI Essentials course on Coursera in June 2025.

Completed Fundamentals of Digital Marketing certification.