At Plank, I designed and built an AI support copilot end to end, from ticket ingestion and knowledge-graph modeling to GraphRAG retrieval, agent tools, and the CRM interface. It was rolled out to 21 users across internal support and six client energy companies, using a Neo4j graph built from support tickets and conversations.
I also led Plank’s no-code contract generation platform, which now produces all client contracts, and I’m designing AI-assisted client data onboarding. Before Plank, I developed an enterprise management platform at Mevitech, researched fuel-distribution optimization at the University of Genoa, and worked on banking software and Laravel features.
