Open to opportunities

Mike Glass

@gls

Message

I turn complex operational data into actionable insights, dashboards, and process improvements.

United States

Message

What I'm looking for

I'm looking to use data analysis, business intelligence, and emerging AI tools to improve operations, solve data-quality challenges, and deliver clear recommendations alongside cross-functional teams.

At Chipotle Mexican Grill, I develop operational insights that support refund reduction, throughput optimization, sales comparisons, customer behavior analysis, and digital order capacity. I serve as a principal data analyst for enterprise operational technology pilots and build dashboards and reporting used by stakeholders and vendors.

Across General Dynamics IT and CSRA International, I improved data quality and predictive classification for DMDC systems, developed PL/SQL remediation scripts and reports, and supported major data conversion initiatives. I bring 13 years of experience translating complex data into practical recommendations across operations, finance, product, engineering, and customer care.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst, Operations Insights and Analytics

Current

Chipotle Mexican Grill

Oct 2022 - Present (3 years 11 months)

Develop data-driven insights to improve restaurant operations, including refund reduction, throughput optimization, and digital order capacity. Serve as principal data analyst on enterprise-wide operational technology pilot programs and build dashboards for stakeholders.

SQL Power BI SSRS Excel Python Databricks Snowflake Azure SQL Database Data Analysis Business Intelligence Process Improvement Operational Analytics Data Visualization Stakeholder Management Cross Functional Collaboration

Technical Lead – Duplicate Identity Resolution Processing Analyst

General Dynamics IT

Jan 2018 - Oct 2022 (4 years 9 months)

Led end-to-end data processing and statistical analysis to improve accuracy and predictive classification across Defense Manpower Data Center systems. Provided technical training and mentorship to two analysts and developed PL/SQL scripts to resolve data discrepancies.

Data Processing Statistical Analysis Pl SQL SQL Data Quality Data Cleaning Mentorship Cross Functional Collaboration Databases

Medical Satellite Data Quality Analyst

CSRA International

Oct 2013 - Jan 2018 (4 years 3 months)

Identified, reported, and resolved data quality issues across DMDC production databases. Supported TRICARE data conversion initiatives through data validation, quality assurance, and data analysis.

Data Quality Data Validation Quality Assurance Data Analysis Pl SQL SQL Database Management