At Zurich Colombia Seguros, I analyze commercial performance, build Power BI dashboards, and develop metrics with DAX to support decision-making. I also administer Qualtrics surveys and analyze their results.
At Banco Davivienda, I designed SQL Server queries and Visual Studio ETL processes for regulatory reporting and operational analysis. I also developed Looker Studio dashboards to track indicators and support strategic decisions.
At Banco Davivienda, I developed an analytical solution for insurance claims involving deceased customers that generated a recovery of COP 55 million over two years and was recognized as an area innovation. I also automated processes using SQL and macros to reduce processing time and operational errors.
My experience includes analyzing collections and operational risk, preparing data for the sale of charged-off portfolios, and supporting credit decisions. I have a degree in Business Administration and a specialization in Economics.

