Looking for a job

George Dinsdale

@georgedinsdale

I have worked in regulated environments in UK under FSA guidelines and compliance and risk. There was also a heavy data entry and accuracy aspect

United Arab Emirates

Message

What I'm looking for

I'm seeking KYC, CDD, EDD, AML compliance operations, risk, or investigations roles in the UAE or remotely for US-based teams, including compliance support positions that do not require US licensing at hire.

I've spent eight years at RBS Insurance handling regulated motor claims operations, progressing through claims advisory roles to Level 4 Technical Specialist and Customer Operations Team Leader.

I investigated complex indemnity, liability, fraud, and policy disputes; drafted Final Response letters for Ombudsman-referred complaints; and liaised with the Financial Ombudsman Service on escalated matters.

As a team leader, I led and developed 10 claims advisors, oversaw quality assurance and documentation standards, managed high-risk escalations, and authorized settlements up to £25,000 within delegated authority.

I'm now bringing my experience in documentation validation, risk assessment, fraud identification, governance, audits, and defensible decision-making to KYC, CDD, EDD, AML compliance, and investigations roles.

Within my roles at RBS accurate quick data entry was also essential due to compliance and regulatory requirements

Experience

Work history, roles, and key accomplishments

Customer Operations Team Leader

Royal Bank of Scotland Insurance

Jan 2002 - Dec 2010 (8 years 11 months)

Led and developed a team of 10 claims advisors within a regulated financial services environment. Oversaw quality assurance, compliance adherence, and documentation standards.

Team Leadership Quality Assurance Compliance Documentation Review Escalation Handling FSA Governance Financial Settlement

Level 4 Technical Specialist – Motor Claims

Royal Bank of Scotland Insurance

Served as departmental authority on complex indemnity, liability, fraud, and policy disputes. Drafted formal Final Response letters for Ombudsman-referred complaints and liaised with the Financial Ombudsman Service.

Indemnity Liability Fraud Investigation Policy Interpretation Ombudsman Correspondence Documentation Review Compliance Regulatory Standards

Total Loss Claims Advisor

Royal Bank of Scotland Insurance

Conducted end-to-end case handling including validation, indemnity checks, finance verification, and fraud assessment. Performed data checks against industry databases and financial records.

Claims Handling Validation Indemnity Financial Verification Fraud Risk Assessments Data Checking Settlement Calculations Documentation

Level 3 Claims Advisor (Supervisory Role)

Royal Bank of Scotland Insurance

Managed workflow allocation and case oversight to ensure timely and compliant resolution. Handled escalated complaint investigations and regulatory correspondence.

Workflow Management Case Oversight Complaint Investigation Regulatory Communications Financial Approvals

Commissioning Engineer – Water Treatment

UAE

Operated within regulated industrial environments requiring documentation accuracy and compliance adherence. Managed technical validation processes and procedural risk controls.

Documentation Accuracy Compliance Technical Validation Risk Control