
genesis ramirez
@genesisramirez1
I deliver bilingual customer service, payment processing, sales support, and accurate operational assistance.
What I'm looking for
I've supported high-volume customers at CVC and Starbucks, processing cash, card, QR, and bank-transfer payments while providing friendly, personalized service.
I handle daily cash reconciliation, customer inquiries, stock replenishment, merchandise organization, and accurate recordkeeping. I work comfortably with POS systems, Microsoft Excel, and Microsoft Word in fast-paced environments.
My background also includes clinical laboratory support, where I collected and processed samples, documented results, and maintained patient traceability. As a native Spanish speaker with B2 English, I bring bilingual communication and careful adherence to hygiene, biosafety, and operational procedures.
Experience
Work history, roles, and key accomplishments
Customer Service & Cashier
CVC
Nov 2023 - Jul 2026 (2 years 8 months)
Processed multi-channel payments and performed daily cash reconciliation. Provided personalized service to a high volume of customers and supported merchandise restocking.
Kitchen Assistant
Rotisería Mallorca
Dec 2024 - Dec 2024 (0 months)
Cooked simple dishes and managed pasta, meat, and fish stations per service orders. Collaborated flexibly across kitchen sections under food hygiene and safety standards.
Prepared beverages and simple food items following brand quality standards. Handled payments in a high-volume environment and applied hygiene and labeling protocols.
Private Nanny
Self-employed
Jan 2022 - Dec 2022 (11 months)
Provided full childcare for two children of different ages, overseeing feeding, hygiene, and overall wellbeing.
Customer Service
Bakeries
Jan 2018 - Dec 2019 (1 year 11 months)
Provided direct customer service at the counter of two establishments, managing orders, packaging, and payment handoff to the register.
Clinical Laboratory Assistant
Hospital Dr. Jesús E. Angulo Rivas
May 2017 - Nov 2017 (6 months)
Collected blood samples for malaria diagnosis, documented patient symptoms and results, and managed direct delivery to patients.
Clinical Laboratory Assistant (Internship)
Laboratorio Anaco
Jan 2017 - Apr 2017 (3 months)
Processed urine samples for microscopic analysis, ensuring full patient traceability.
Education
Degrees, certifications, and relevant coursework
Educacrea
Clinical Laboratory Assistant Program, Clinical Laboratory
2017 - 2017
Completed the Clinical Laboratory Assistant Program in 2017.
Universidad Politécnica Territorial J.A. Anzoátegui
Electrical Engineering, Electrical Engineering
Completed two years of Electrical Engineering studies.
Universidad de Oriente
Industrial Engineering, Industrial Engineering
Completed two years of Industrial Engineering studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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