Franklin Zhang

I am a senior software engineer focused on designing and shipping production-grade AI systems that drive business impact and maintain strong safety, privacy, and compliance guarantees. At Shopify I led AI-native commerce systems, building LLM-powered assistants, RAG-based recommendation layers, and orchestration frameworks while mentoring teams and shaping org-wide AI standards.

Previously, I built real-time clinical AI at Viz.ai, implementing DICOM ingestion, GPU-backed inference pipelines, and low-latency workflows for time-critical care, and earlier constructed HIPAA-compliant patient engagement platforms integrating HL7/FHIR at GetWellNetwork. Across roles I emphasize reliable, observable, and cost-conscious infrastructure for large-scale ML workloads.

I bring deep technical expertise across model orchestration, distributed inference, data systems, and cloud-native infrastructure, with a track record of operationalizing generative AI, ensuring regulatory compliance, and improving product velocity through shared platform patterns.