Fabiana Diana
@fabianadiana
Customer care consultant at Accenture supporting Generali, turning complex documentation into clear stakeholder updates.
SpainWhat I'm looking for
At Accenture, I support Generali Group as a Cybersecurity and Security Governance Consultant, coordinating updates and follow-up with international stakeholders.
I review client documentation, identify missing information and coordinate follow-up with relevant teams. I also prepare reports and KPI summaries that make complex information accessible.
I organise information for recurring global assessments and prepare PowerPoint destination briefings for business travellers and expatriates. I’m interested in bringing my writing and follow-up experience to Scento’s Customer Care team.
Experience
Work history, roles, and key accomplishments
Coordinate meetings with international client stakeholders, communicate updates, and follow up on outstanding actions. Review client documentation, prepare clear reports and KPI summaries, and organize information for global assessments.
Education
Degrees, certifications, and relevant coursework
Università degli Studi di Napoli L’Orientale
Master’s degree, Italian Language and Culture for Foreigners
Master’s degree in Italian Language and Culture for Foreigners from Università degli Studi di Napoli L’Orientale, completed in 2022.
Università degli Studi di Napoli L’Orientale
Bachelor’s degree, Linguistic Mediation
Bachelor’s degree in Linguistic Mediation with Spanish and Portuguese from Università degli Studi di Napoli L’Orientale, completed in 2019.
ISO
ISO/IEC 27001 Lead Auditor, Information Security
Certification as ISO/IEC 27001 Lead Auditor.
Microsoft
Microsoft Azure Fundamentals AZ-900, Cloud Fundamentals
Certification in Microsoft Azure Fundamentals (AZ-900).
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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