Open to opportunities

Eze Onyes

@ezeonyes

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Compliance and operations leader driving governance, efficiency, and donor compliance.

Cyprus

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What I'm looking for

I seek roles where I can lead compliance and operations improvements, drive governance and KPI-led decision making, mentor teams, and support donor/regulatory reporting within collaborative, growth-oriented organisations.

I am a Compliance, Operations, and Programme Management professional with over 10 years' experience strengthening governance frameworks, improving operational efficiency, and ensuring regulatory and donor compliance across education, telecommunications, and service sectors.

I have designed and implemented internal control frameworks, led organisation-wide internal audits, and delivered compliance training that improved policy adherence and reduced procedural errors. In operations roles I streamlined processes, developed reporting dashboards, and supported grant reporting to eliminate delays.

My track record includes managing large teams and portfolios—improving KPI performance, raising customer satisfaction scores, and ensuring 95% on-time lease renewals for thousands of assets—while collaborating cross-functionally to close operational gaps and enhance accountability.

Experience

Work history, roles, and key accomplishments

Head of Compliance

CIFA Education Management Ltd

Jan 2024 - Jun 2025 (1 year 5 months)

Directed organisation-wide compliance systems and internal control frameworks, reducing identified compliance gaps and ensuring 100% on-time regulatory and audit submissions across four functional departments.

Compliance Management Internal Audit Risk Assessment Policy Implementation Stakeholder Management

Operations Analyst

CIFA Education Management Ltd

Aug 2022 - Dec 2023 (1 year 4 months)

Analysed operational KPIs and implemented process improvements that reduced bottlenecks and reporting time, ensured 100% contract compliance for vendors, and supported timely grant reporting.

Operations Management KPI Analysis Process Improvement Vendor Management Grant Compliance Dashboard Development Data Reporting MIS

Team Lead – Call Center

Outsource Global

Jun 2018 - Oct 2020 (2 years 4 months)

Supervised and coached customer service teams of 100+ agents, implemented M&E frameworks that reduced average handling time by 15% and raised customer satisfaction from 78% to 90% within a year.

Coaching Performance Management Monitoring & Evaluation Dashboarding CRM Systems Process Improvement

Team Supervisor – Call Center

Outsource Global

Jul 2017 - Jun 2018 (11 months)

Managed daily call center operations handling 100+ interactions per day, improved underperforming agent productivity by 20% through coaching, and reduced escalation rates via process improvements.

Team Supervision Coaching Performance Reviews Escalation Management Sales Support CRM Reporting

Regional Telecoms Programme Manager

Chika Egwuatu & Partners

Nov 2013 - Dec 2016 (3 years 1 month)

Managed portfolio of 4,000+ telecom tower sites achieving 95% on-time lease renewals, conducted due diligence to reduce contract discrepancies, and created digital/physical databases to improve audit response time.

Programme Management Regulatory Compliance Due Diligence Contract Drafting Database Management Records Management