Esther User

Directed group consolidated financial reporting and budgeting for a USD 6.1M revenue portfolio across Uganda, Zambia, and Malawi, improved AR collections and increased departmental profit margin to 63% through cost controls and working capital optimisation.

Coordinated annual budgeting, financial modelling and forecasting across divisions, produced management reports and KPI dashboards that informed executive investment and working capital decisions, and strengthened statutory audit readiness and IFRS compliance.

Monitored project budgets and expenditures for a decarbonization initiative, delivered variance analysis and dashboards for leadership, and coordinated procurement to align project spend with sustainability and compliance requirements.

Supported duty free sales operations, managed transactions and customer service while maintaining stock controls and assisting revenue reporting processes.

Performed in-flight safety and customer service duties across international routes, ensuring passenger safety and delivering high-quality service over an 11-year tenure.

Supported revenue accounting activities including reconciliations and revenue reporting during a seasonal engagement to ensure accurate financial records.

Pursuing a Doctor of Business Administration (DBA) in Management; ongoing doctoral studies focused on advanced management and strategic leadership.

Completed a Master of Business Administration with a focus on Entrepreneurship, graduating in 2017.

Earned a Bachelor of Science in Applied Accounting, covering core accounting principles and applied financial reporting.

Completed the Diplôme d'Études en Langue Française (DELF) to certify proficiency in French.