Esther Ogu

Maintained resident health records and supported reporting in a care home environment.

Performed point-of-sale operations and supported compliance with HSE regulations.

Led hospitality teams and managed inventory and staff scheduling for major events.

Conduct field investigations into public complaints, assessing evidence and verifying compliance with administrative procedures and regulatory standards. Draft detailed investigation reports and translate findings into actionable policy recommendations for management review.

Reviewed incoming complaints and coordinated with internal units to assess case validity prior to investigation. Liaised with external agencies to retrieve supporting documentation and ensured case files met evidentiary and procedural standards.

Coordinated executive calendars, meetings, and travel logistics for senior leadership. Prepared business reports and data-driven presentations for management and external stakeholders.

Managed daily office operations including official correspondence, executive scheduling, and case documentation. Led the reorganization of the internal filing system to improve the speed and accuracy of case record retrieval.

Managed content strategy and analytics across digital platforms.

Supervised administrative staff and supported day-to-day school operations.

Participated in community service through the foundation.

Earned a B.Eng. (Hons) in Mechanical Engineering at the University of Hertfordshire from 2015 to 2018.

Completed an International Foundation / A-Levels program at the University of Hertfordshire International College from 2014 to 2015.

Completed a one-year Oil and Gas program at Kwame Nkrumah University from 2013 to 2014.