Esther Dennis

Recorded and processed various claims transactions, assisting clients in reviewing their coverages during a claim situation. Provided services to assigned clients on renewal and throughout policy period, handling questions and general inquiries, and recommending increased limits or coverages. Utilized various insurance carrier platforms such as Guidewire for policy changes and other transactions.

Entered data into databases accurately and efficiently, reviewing data for discrepancies or errors and correcting them as necessary. Maintained accurate records of all data entered, ensuring data security and confidentiality at all times. Collaborated with team members to ensure data accuracy and completeness.

Investigated activities of financial institutions to enforce laws and regulations, assessing legality of transactions and operations. Identified threats, vulnerabilities, and suspicious transaction patterns to recommend mitigating measures to Management. Exceeded expectations in delivery of compliance training to team members, bank staff, and newly recruited employees in 30 branches of the Bank.

Activities and societies: Passed 7 CIP Courses

Completed a Post Graduate Certificate in Insurance and Risk Management, enhancing expertise in risk assessment and mitigation strategies. Successfully passed 7 CIP Courses, demonstrating a strong foundation in insurance principles.

Obtained a Bachelor of Science in Sociology, developing a strong understanding of societal structures and human behavior. Gained analytical and research skills applicable to various professional fields.

Completed a Higher National Diploma in Business Administration and Management, acquiring foundational knowledge in business operations and management principles. Developed practical skills in administrative tasks and organizational management.