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Eni Susanti

@enisusanti

Pharmacy operations leader at Grup Klinik Kesehatan, launching multi-branch clinic pharmacies and managing 2,000+ SKUs.

At Grup Klinik Kesehatan, I lead the launch and operations of clinic pharmacies across multiple branches. I manage inventory of more than 2,000 SKUs, optimize supply chains, and develop pharmacy SOPs, staff training, and quality assurance processes.

In my regulatory work, I managed product registrations, dossiers, and market authorization, collaborating with BPOM and maintaining active licenses for 50+ products. I also supported pharmacy operations at Praktik Dokter Mandiri, where cost optimization reduced operating costs by 15%.

Since January 2026, I’ve provided HIPAA-compliant medical virtual assistance, including EHR documentation and patient communication, and annotated Indonesian-language data for AI projects. My work includes linguistic analysis, intent classification, and cultural-context evaluation for LLM development.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Annotator and Indonesian Language Expert

Current

Remote AI Projects

Jan 2026 - Present (10 months)

Performed precise data labeling and quality evaluation for Indonesian datasets to support LLM development and improve accuracy. Conducted linguistic analysis, intent classification, and cultural context evaluation for AI models.

Data Annotation LLM NLP Indonesian Language Linguistic Analysis Intent Classification Cultural Context Analysis Quality Evaluation

Current

Freelance Medical Virtual Assistant

Current

Remote

Jan 2026 - Present (10 months)

Provided HIPAA-compliant remote clinical and administrative support with accurate EHR documentation and workflow management. Managed sensitive patient communication, appointment scheduling, and confidential health information in accordance with privacy standards.

HIPAA Electronic Health Records (EHR)Medical Documentation Patient Communication Appointment Scheduling Workflow Management Remote Support

Current

Head of Pharmacy Installation

Current

Grup Klinik Kesehatan

Jan 2024 - Present (2 years 10 months)

Led the installation and operational launch of clinic pharmacies across multiple branches, including stock management and regulatory compliance. Managed inventory of over 2,000 SKUs, optimized supply chain, and implemented CAPA procedures to prevent stockouts. Developed SOPs for pharmacy operations, staff training, and quality assurance in accordance with national pharmaceutical regulations.

Pharmacy Operations Inventory Management Supply Chain CAPA SOP Development Corporate Trainer Quality Assurance Regulatory Compliance

Regulatory Affairs Pharmacist

Industri Farmasi

Jan 2023 - Dec 2024 (1 year 11 months)

Ensured 100% compliance with national pharmaceutical regulations and GMP standards. Managed the full regulatory lifecycle from initial licensing, product registration, and dossier preparation to market authorization. Collaborated with BPOM to secure product approvals, maintained active licenses for 50+ products, and handled regulatory submissions.

Regulatory Affairs GMP BPOM Compliance Product Registrations Dossier Preparation Licensing Compliance

Konsultan Farmasi Kecantikan

Praktik Mandiri

Jan 2021 - Dec 2023 (2 years 11 months)

Provided expert skincare and beauty consultations to over 500 patients with pharmaceutical and dermatological knowledge. Offered personalized product recommendations and follow-up care to improve outcomes and client satisfaction.

Skincare Consultations Dermatology Patient Counseling Product Recommendations

Asisten Apoteker dan Manajer Apotek

Praktik Dokter Mandiri

Jan 2016 - Dec 2021 (5 years 11 months)

Supported financial and operational management of a community pharmacy integrated with a doctor's practice. Oversaw inventory control and cost optimization, reducing operational costs by 15% while maintaining patient service.

Pharmacy Management Inventory Control Cost Optimization Financial Management Operations

Apoteker Penanggung Jawab

Praktik Dokter Mandiri

Jan 2011 - Dec 2016 (5 years 11 months)

Managed all pharmacy operations as the responsible pharmacist, ensuring regulatory compliance and patient safety. Provided direct patient counseling and maintained accurate pharmaceutical records for over 1,000 patients.

Pharmacy Operations Regulatory Compliance Patient Counseling Record keeping