Emma Kelly

Led creation and application of events specialisation branding and website design, consulting with clients and producing corporate documentation. Produced marketing and digital communications, including writing and packaging media releases, and managing invoice and communications tasks.

Guided dialogue-heavy tours and accurately interpreted specialised information for guests, while managing guest bookings and retail/admin requests. Supported tour operator group coordination and contributed to content curation and social media analytics.

Created and featured brand and trending content for social media, and planned and executed fundraising events. Wrote scripts for advertisements and delivered them on camera, while coordinating with brand ambassadors and customers.

Consulted on and designed app and web wireframes, incorporating customer feedback into interface solutions. Conducted interface optimization using design and productivity tools to support development workflows.

Worked in a retail environment, building customer relationships and relaying specialised product information. Managed store layout and processed invoices, including creating certificate graphics for in-store and online use.

Took orders from memory and built customer relationships in a high-traffic hospitality venue. Supported organisational operations as part of front-of-house and barista-training duties, prioritising customer experience and recommendations.

Created educational and promotional social media graphics and liaised with college administration and leadership staff regarding funding. Helped coordinate event promotion and organisational activities within the intercollegiate pride network.

Organised creative events as part of the General Committee and contributed editorial design and formatting for an academic journal. Served as a student photographer across events and compiled an annual portfolio of art submissions.

Bachelor of Design with a major in Graphics and a minor in Production, specialising in Events at the University of Melbourne.

Graduate Certificate of Writing at Monash University.