emily ortiz
@emilyortiz
Customer service professional building data and UX research skills for user-focused insights.
What I'm looking for
I’m a service-oriented, seasoned professional in customer service and food handling, with hands-on experience working in fast-paced environments. At Culver’s, I rotated between cashier, food prep (“on set”), and custard stations to deliver high quality customer service.
I supervised cash handling and register functions while focusing on a positive guest experience. I also applied food safety and cleaning procedures to maintain health codes, and I worked closely with a team during peak hours.
I’m actively building my analytical side through research experience and class-based data work. In a social psychology class project, I helped conduct an experiment where data was collected and analyzed before, during, and after the process, testing theories and hypotheses. I’m also intermediate at Microsoft Excel.
Right now, I’m looking for a part-time remote role so I can work from home while I attend college. My goal is to develop more data analyzing skills with the hopes of a future occupation of a UX researcher, while also honing public speaking and improving my computer user knowledge—and I’m very open to learning new tools, skills, and applications.
Experience
Work history, roles, and key accomplishments
Crew Member
Culver’s
Jun 2022 - Aug 2022 (2 months)
Rotated between cashier, food prep (“on set”), and custard stations while providing customer service in a fast-paced environment. Handled cash/register functions and followed food safety and cleaning procedures to meet health codes.
Volunteer
Plainfield South High School
Completed over 40 hours of community work through Plainfield South High School. Participated in a leadership program emphasizing planning, organizing, time management, and public speaking/presentations.
Social Psychology Class Project
Joliet Junior College
Participated in an experiment for a social psychology class where data was collected and analyzed. Helped test theories/hypotheses and supported research and data collection before, during, and after the experiment.
Education
Degrees, certifications, and relevant coursework
Joliet Junior College
Psychology
Activities and societies: Participated in a social psychology experiment involving data collection and analysis.
Currently studying psychology at Joliet Junior College, with plans to transfer to a university.
Plainfield South High School
High School Diploma
Grade: 5.0 GPA (high honors)
Activities and societies: Completed 40+ hours of community work through Plainfield South High School and participated in a leadership program focused on planning and public speaking.
Earned a High School Diploma with high honors and a 5.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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