EREmerald Ridon
@emeraldridon
Experienced administrative professional specializing in HIPAA-compliant medical and executive support.
PhilippinesWhat I'm looking for
I am an experienced administrative professional with a strong background in HIPAA-compliant medical and patient support, executive assistance, and customer service. I bring meticulous attention to detail and a proven track record managing confidential documentation and case workflows.
In healthcare settings, I managed EHR/EMR tasks, patient scheduling, telehealth support, and follow-ups, contributing to site optimization and improved patient experience. I have coordinated primary care, mental health and EAP services, handled escalations, and ensured accurate reporting.
As an executive and administrative assistant, I scheduled meetings, coordinated calendars, supported legal and legislative teams, and represented offices in events. I also have extensive chat and phone support experience across sales, technical support, and SME roles, mentoring teammates and assisting training efforts.
I work effectively with Google Workspace, Microsoft Office, CRM and case management systems, and design tools like Canva. I value empathy, clear communication, and process improvement, and I’m committed to confidential, client-focused support.
Experience
Work history, roles, and key accomplishments
Corporate Special Project Coordinator
EAP Associates Inc
Apr 2023 - Apr 2025 (2 years)
Reviewed and assessed assigned cases for EAP services, coordinated endorsements to clinical counselors, managed escalations and follow-ups, and prepared confidential reports to support service delivery for local and global clients.
Executive Assistant
Ridon Law
Jan 2019 - Mar 2025 (6 years 2 months)
Performed administrative and office duties, coordinated calendars and client meetings, handled legal document errands and filing, and represented the office at client meetings and seminars.
Patient Care Administrator
RocketDoctor
Feb 2022 - Dec 2022 (10 months)
Managed virtual patient bookings, follow-ups, and physician communications, collected user feedback to inform site optimizations, and collaborated with tech and operations teams to streamline backend workflows.
Chat Support (Sales)
Teletech Novaliches
Oct 2017 - Dec 2018 (1 year 2 months)
Handled live chat customer inquiries and technical support, recommended products and services, delivered after-sales support, and upsold services to help meet sales targets.
Account Manager
Best Contact Centre Solutions Inc
Jan 2016 - Oct 2017 (1 year 9 months)
Managed energy and e-commerce accounts for Australian clients, supported and led sales team performance, provided after-sales support, and consistently exceeded sales targets through strong account management.
Chat Support / SME
Expert Global Solutions
Jul 2015 - Dec 2016 (1 year 5 months)
Provided chat-based customer service for a U.S. telecommunications account, handled billing and technical inquiries, served as SME and supported training and onboarding to improve team performance.
Administrative Assistant Representative
House of Representatives
Jun 2013 - Jun 2015 (2 years)
Assisted legislative team with drafting and organizing documents, managed schedules and constituent inquiries, and coordinated with government offices and youth organizations.
Education
Degrees, certifications, and relevant coursework
AMA Online Education
Bachelor of Science in Business Administration, Marketing Management
2019 - 2022
Completed a Bachelor of Science in Business Administration with a major in Marketing Management from September 2019 to September 2022.
Magsaysay Institute of Hospitality and Culinary Arts
Professional Certificate in Culinary Arts, Culinary Arts
2013 - 2013
Completed Professional Culinary Arts studies at Magsaysay Institute of Hospitality and Culinary Arts from January to September 2013.
SMSt. Paul University Manila
Bachelor of Science, Hotel & Restaurant Management
2009 - 2013
Studied Hotel and Restaurant Management with a major in Culinary Arts from June 2009 to April 2013.
St. Theresa's College Quezon City
Elementary School Certificate, Elementary Education
Completed elementary education at St. Theresa's College, Quezon City.
La Consolacion College Manila
High School Diploma, High School
Completed secondary education at La Consolacion College Manila.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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