At Rep Sercondin, C.A., I direct full-cycle accounts receivable operations, manage invoices, and negotiate default payments. I set department performance targets aligned with accounting and client financial objectives.
I supervise and mentor A/R assistants, oversee invoice processing and collections, and perform client credit evaluations. I also prepare forecasting reports and ensure compliance with accounting principles and regulatory updates.
At REMOTERS / TradeInn Services, I managed contact center teams supporting Amazon and Returns operations. I implemented customer service workflows using Zendesk and Amazon Seller Center, and tracked KPIs to guide service improvements.
Earlier, I coordinated administration at Representaciones Sercondin, C.A., supervised operations at Atento Venezuela, and worked on vendor relations at Mapfre Asistencia. My education includes an M.Sc. in Business Management from Universidad Central de Venezuela (UCV) and a Specialist Degree in Business Management from Universidad José María Vargas.
