Open to opportunities

Elaina Guardado

@elainaguardado

Message

4th Year Architecture Student with 6+ years in customer service

United States

Message

What I'm looking for

I am looking for opportunities that allow me to grow in architectural design and project management.

As a fourth-year architecture student, I have developed a solid foundation in architectural design, drafting, and modeling. My academic journey at Kennesaw State University has equipped me with the technical skills necessary to excel in this field. I am passionate about creating innovative designs that meet both aesthetic and functional needs.

In addition to my architectural training, I bring over six years of customer service experience. This background has honed my interpersonal and communication skills, allowing me to effectively collaborate with diverse teams and clients. I pride myself on my attention to detail and my ability to adapt to various environments, ensuring that I contribute positively to any project.

I am eager to continue developing my skills in architecture and contribute meaningfully to projects that challenge my creativity and technical abilities. I believe that my unique combination of skills will be an asset to any team.

Experience

Work history, roles, and key accomplishments

Server & Bartender

The Orient

Dec 2023 - Aug 2024 (8 months)

Delivered exceptional service to guests in a high-volume environment, increasing customer satisfaction and repeat business. Managed multiple tables and orders simultaneously, demonstrating strong time management, multitasking, and organizational skills.

Customer Service Time Management Multitasking organizational Communication Inventory Management

Medical Call Center Manager

Arthritis & Rheumatology Center PC

Jan 2023 - Dec 2023 (11 months)

Provided inbound and outbound services in a caring and efficient manner to handle 200+ calls daily across 7 medical offices. Handled patient inquiries by phone, email, and fax to swiftly resolve any medical, scheduling, or billing issues, while simultaneously reaching daily quota of 50 new patient acquisitions through outbound communication.

Customer Service Communication Multitasking Teamwork Problem Solving Data Entry Medical Terminology

Education

Degrees, certifications, and relevant coursework

Kennesaw State University

Bachelor of Arts, Architecture

Currently pursuing a Bachelor of Arts in Architecture, developing a strong foundation in architectural design, drafting, and modeling across various platforms. Gaining expertise in technical skills while also enhancing interpersonal, communicative, and detail-oriented abilities.