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Eduardo Lúcio da SilvaES
Open to opportunities

Eduardo Lúcio da Silva

@eduardolciodasilva

Engineering Manager at Natura leading credit, fraud prevention, and pricing platforms, including Emanapay’s payment conditions engine.

Brazil
Message

At Natura, I lead the credit, fraud prevention, and pricing platforms for Latin America. I helped lead the technology behind Emanapay’s pricing and risk rules, supporting a payment conditions engine that sustains sales conversion for more than 2.2 million users.

I’ve also led work across digital credit, engineering management, and technology strategy, including implementing FICO decision engines for Brazil and Hispanic America. Earlier at Itaú Unibanco, I delivered the IFRS 17 program, valued at R$ 35 million, and supported the Citibank-to-Itaú migration of roughly 800,000 customers without major interruptions.

Experience

Work history, roles, and key accomplishments

NA
Current

Tribe Leader de Crédito, Prevenção a Fraude e Pricing

Natura

Aug 2025 - Present (1 year 2 months)

Lider de Tecnologia (Engineering Management) das plataformas de Crédito, Pricing e Prevenção a Fraudes para a América Latina, alinhando visão de negócios a arquiteturas de missão crítica.
Estratégia de TI & Impacto de Negócios: Liderança estratégica da precificação e regras de risco do Emanapay, garantindo o motor que sustenta a conversão de vendas para mais de 2,2 milhões de usuárias. Condução do

NA
Current

Tribe Leader - Credit, Fraud Prevention & Pricing

Natura

Aug 2025 - Present (1 year 2 months)

IT Leader (Engineering Management) of regional Credit, Pricing, and Anti-Fraud platforms for Latin America, aligning business vision with mission-critical architectures. IT Strategy & Business Impact: Strategic leadership of Emanapay's pricing and risk rules, ensuring the engine that sustains sales conversion for over 2.2 million users. Led the Business Case for internalizing the proprietary ant

NA

Tribe Leader de Crédito

Natura

Sep 2021 - Aug 2025 (3 years 11 months)

Liderança estratégica da tribo responsável pela plataforma de Crédito para a América Latina, orquestrando o roadmap tecnológico e o ciclo de vida de produtos financeiros complexos.
Engineering Management & Cultura: Governança de múltiplos squads multidisciplinares (Engenharia, Produto e Dados), com gestão rigorosa de orçamento corporativo e Planos de Desenvolvimento Individual (PDI) para a capacit

NC

Tribe Leader of Credit

Natura &Co

Sep 2021 - Aug 2025 (3 years 11 months)

Lead the tribes responsible for the Digital Credit, Pricing, and Fraud Prevention platforms for Latin America, guiding multidisciplinary Engineering, Product, and Data teams in a highly complex technological environment. Key Responsibilities:
-Define the technology strategy for LATAM credit and anti-fraud platforms.
-Lead multidisciplinary squads focused on delivering high-availability digital

SU

Squad Leader

SulAmérica

Jul 2020 - Sep 2021 (1 year 2 months)

Liderança técnica e estratégica na evolução de produtos digitais de missão crítica para o setor de Saúde Suplementar, conectando engenharia de software ao crescimento direto da base de clientes.
• Estratégia de Produto & Crescimento de Negócios: Direcionou a construção e entrega de soluções tecnológicas escaláveis que viabilizaram o onboarding de mais de 186 mil novos beneficiários na vertical de

IU

Team Lead - Projects and Application Support

Aug 2017 - Jul 2020 (2 years 11 months)

Leader multidisciplinary teams responsible for strategic projects and critical application support in the Capitalization, Insurance, and Operations segments, acting as the link between technology and business in a high-availability environment.
Key Responsibilities:
-Led Projects, Development, and Application Support teams.
-Planned and executed strategic initiatives focusing on quality, stabi

IU

Team Lead de Projetos e Suporte a Aplicação

Aug 2017 - Jul 2020 (2 years 11 months)

• Liderança da complexa migração operacional e tecnológica do Citibank para o ecossistema Itaú. A operação contemplou a transição de aproximadamente 800 mil clientes e 8 mil pontos de venda sem interrupções relevantes.
• Direcionamento em incidentes críticos, mitigação de riscos operacionais e Planos de Continuidade de Negócio (BCP) em ambientes de alta disponibilidade.

IU

Gerente de projetos de TI

Aug 2014 - Aug 2017 (3 years)

Gestão estratégica de projetos corporativos de tecnologia em ambiente bancário de alta complexidade, orquestrando equipes multidisciplinares e garantindo entregas alinhadas aos objetivos do negócio.
Governança de Projetos (C-Level): Entrega do programa estratégico IFRS 17, avaliado em R$ 35 milhões, operando rigorosamente dentro do prazo e orçamento estipulados.
Eficiência Operacional Bancária: Mo

IU

IT Project Manager

Aug 2014 - Aug 2017 (3 years)

Managed corporate technology projects in a highly complex banking environment, coordinating internal teams, vendors, and business areas to ensure deliveries aligned with the organization's strategic goals.
Key Responsibilities:
-Planned, monitored, and governed technology projects.
-Coordinated multidisciplinary teams and vendors.
-Managed schedules, budgets, risks, and delivery quality.
-Ma

DE

Consultor -Cyber Risk Services

Jan 2013 - Aug 2014 (1 year 7 months)

Atuação consultoria de riscos tecnológicos e segurança da informação, desenhando soluções de alta complexidade para corporações globais listadas na Fortune 500.
•Cyber Security & Governança Corporativa: Liderou a implantação de soluções empresariais de SAP GRC (Governance, Risk, and Compliance), estabelecendo frameworks rigorosos de Governança de TI (COBIT) e Segurança da Informação (ISO 27001) pa

DE

Consultant - Cyber Risk Services

Jan 2013 - Aug 2014 (1 year 7 months)

Worked on Cyber Risk, IT Governance, and SAP GRC projects for large domestic and multinational organizations, supporting information security, regulatory compliance, and business continuity initiatives.
Key Responsibilities:
-Implemented SAP GRC solutions focused on access management, risks, and compliance.
-Structured IT Governance frameworks based on ISO 27001 and COBIT.
-Developed Business

PI

Analista SAP | Desenvolvimento ABAP & Segurança de Acessos

Pirelli

Jan 2011 - Dec 2012 (1 year 11 months)

Atuação técnica na sustentação e evolução do ecossistema ERP corporativo, com foco na automação da esteira de negócios e segurança de dados.
Engenharia de Software Corporativa: Desenvolveu e otimizou soluções robustas no ambiente SAP através da linguagem ABAP, garantindo a automação, integridade e velocidade dos processos corporativos de negócios.
Segurança de Acessos & Compliance: Implementou pro

PI

SAP Analyst | ABAP Development & Access Security

Pirelli

Jan 2011 - Dec 2012 (1 year 11 months)

Developed SAP solutions and administered access security, supporting automation, governance, and compliance initiatives for corporate processes in production, logistics, and maintenance.
Key Responsibilities:
-Developed and maintained SAP solutions using ABAP.
-Administered the SAP user and authorization lifecycle.
-Defined and maintained access profiles, ensuring compliance with security pol

AT

Técnico Eletrônico junior

Apoio Serviços Técnicos

Apr 2008 - Apr 2009 (1 year)

Worked as Técnico Eletrônico junior at Apoio Serviços Técnicos.

Education

Degrees, certifications, and relevant coursework

EM

ESPM Escola Superior de Propaganda e Marketing

Programa Eleva: Black Leadership, Business Administration

2024 - 2025

UP

Universidade de São Paulo

MBA in People Management, Business Administration

2020 - 2022

EC

Escola Conquer

Inteligência emocional

May 2021

CE

CertiProf

kanban Foundation KIKF

Nov 2020 · Expired Nov 2022

FR

FATEC São Caetano do Sul - Antonio Russo

Information Security, 24 information Technology

2009 - 2013

ES

ETEC Jorge Street

Electronics Technician

2006 - 2007

SP

SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)

Scrum Fundamentals Certified(SFC)

EE

Escola EDTI

White Belt em Lean Six-Sigma

Tech stack

Software and tools used professionally

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