At the U.S. Air Force, I managed incident response workflows for mission-critical IT and cyber infrastructure. I authored SOPs that increased operational efficiency by 22% during critical response events.
As a Cyber Systems Operator, I maintained and hardened operating systems and software across 150+ workstations, improving system reliability by 18%. At Nelnet Business Services, I manage high-priority system escalations and work with engineering teams and software partners on root-cause resolutions.
