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Donovan Hylton

@donovanhylton

Business Analyst at State Farm S3 improving claims data integrity and issue resolution with AI diagnostics.

United States
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What I'm looking for

I'm seeking a Business Analyst position at U.S. Bank, where I can apply my regulatory reporting and data engineering skills to support Big Data and Data Analytics platforms.

At State Farm S3, I oversee data input pipelines for insurance claims, verify digital logs, and apply data engineering to streamline workflows. I also defined and implemented a claims-processing data roadmap aligned with business goals.

I use AI diagnostic log analysis to improve issue resolution, and coordinate SOX governance documents and schedules to support audit readiness. My work includes triaging Initial Loss Reporting and routing high-risk files through regional pipelines.

Earlier, at Support.com, I oversaw incident-report data workflows in Jira and maintained a 99.8% accuracy rate processing sensitive federal tax filings and medical charts. As an independent operations and systems consultant, I worked with virtual reality environments, local databases, futures trading, and ledger reconciliation.

Experience

Work history, roles, and key accomplishments

SE

Independent Operations & Systems Consultant

Self-Employed

Jan 2020 - Dec 2024 (4 years 11 months)

Built, tested, and configured local virtual reality environments and interactive software applications, troubleshooting platform performance and local database configurations. Ran capital allocations using futures trading and performed daily ledger reconciliation, risk audits, and real-time market data analysis.

SO

Data Entry Specialist (Data Quality Control)

Sourcehov

Jan 2013 - Dec 2015 (2 years 11 months)

Processed high-volume alphanumeric entry of high-security federal tax filings and confidential medical charts, applying data engineering techniques to ensure compliance and achieving a verified 99.8% clean input threshold.

SD

Sales Associate & Point-of-Sale Auditor

Shoe Depot

Jan 2011 - Dec 2013 (2 years 11 months)

Audited high-volume holiday transactional text files, engineering data comparisons between cash draw reserves and electronic POS system ledgers while applying attention to detail to ensure accurate reconciliation. Drove monthly revenue growth of 15% to 20% through proactive customer engagement and effective communication.

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University logoSU

Southern New Hampshire University

Coursework, Business Management & Information Technology

Coursework in Business Management and Information Technology.

Tech stack

Software and tools used professionally

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