
Donovan Hylton
@donovanhylton
Business Analyst at State Farm S3 improving claims data integrity and issue resolution with AI diagnostics.
What I'm looking for
At State Farm S3, I oversee data input pipelines for insurance claims, verify digital logs, and apply data engineering to streamline workflows. I also defined and implemented a claims-processing data roadmap aligned with business goals.
I use AI diagnostic log analysis to improve issue resolution, and coordinate SOX governance documents and schedules to support audit readiness. My work includes triaging Initial Loss Reporting and routing high-risk files through regional pipelines.
Earlier, at Support.com, I oversaw incident-report data workflows in Jira and maintained a 99.8% accuracy rate processing sensitive federal tax filings and medical charts. As an independent operations and systems consultant, I worked with virtual reality environments, local databases, futures trading, and ledger reconciliation.
Experience
Work history, roles, and key accomplishments
Oversaw data input pipelines for insurance claims, ensuring integrity by verifying digital logs and applying data engineering to streamline workflows. Supervised triaging of Initial Loss Reporting, resolving issues across communication channels and hastening stakeholder coordination.
Independent Operations & Systems Consultant
Self-Employed
Jan 2020 - Dec 2024 (4 years 11 months)
Built, tested, and configured local virtual reality environments and interactive software applications, troubleshooting platform performance and local database configurations. Ran capital allocations using futures trading and performed daily ledger reconciliation, risk audits, and real-time market data analysis.
Technical Support & Database Administrator
Support.com
Jan 2014 - Dec 2020 (6 years 11 months)
Oversaw the technical data lifecycle of system incident reports within Jira, actively overseeing platform dependencies to prevent workflow backlogs. Validated and modified remote systems, logged software changes in databases, and ensured data compliance.
Retail Operations Coordinator & Keyholder
MetroPCS
Jan 2015 - Dec 2017 (2 years 11 months)
Audited regional inventory tracking databases, inspecting inbound/outbound hardware assets, product serial tags, and verifying end-of-day store revenue ledgers to ensure compliance and support quality assurance.
Data Entry Specialist (Data Quality Control)
Sourcehov
Jan 2013 - Dec 2015 (2 years 11 months)
Processed high-volume alphanumeric entry of high-security federal tax filings and confidential medical charts, applying data engineering techniques to ensure compliance and achieving a verified 99.8% clean input threshold.
Sales Associate & Point-of-Sale Auditor
Shoe Depot
Jan 2011 - Dec 2013 (2 years 11 months)
Audited high-volume holiday transactional text files, engineering data comparisons between cash draw reserves and electronic POS system ledgers while applying attention to detail to ensure accurate reconciliation. Drove monthly revenue growth of 15% to 20% through proactive customer engagement and effective communication.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Coursework, Business Management & Information Technology
Coursework in Business Management and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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