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@dommauser

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Data Analyst at SP Electricity North West, who cut manual reporting effort by 30% through workflow improvements.

Mongolia

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At SP Electricity North West - IBERDROLA, I analysed customer complaints about voltage fluctuations and consolidated findings to support technical investigations, regulatory reviews, and internal audits. I also contributed operational insights at Smart Energy Code and Data Communications Company industry forums.

At SRVO PROPERTY - ODEVO, I analysed Insightly CRM data to develop executive dashboards and KPI reports for leadership reviews. I also improved CRM reporting workflows and planned website and LinkedIn content for clients, partners, and employees.

Earlier, at SUSTAINABLE ENERGY FIRST, I analysed CRM data and developed customer segmentation models to inform sales recommendations. At GREEN GATE INTERNATIONAL - MONOS, I forecast demand and assessed financial implications to inform purchasing and inventory plans.

Experience

Work history, roles, and key accomplishments

Data Manager

Srvo Property - Odevo

Jan 2025 - Jan 2026 (1 year)

Analysed Insightly CRM data to develop executive dashboards and KPI reports for senior leadership. Improved CRM processes and reporting workflows, and managed website and LinkedIn content.

Insightly CRM Data Analysis Dashboarding KPI Reporting Process Improvement Automation Content Management

Data Analyst

SP Electricity North West - Iberdrola

Jan 2024 - Jan 2025 (1 year)

Reviewed and assessed customer complaints regarding voltage fluctuations, analysing operational data to support technical investigations and regulatory reviews. Streamlined reporting workflows and contributed to industry forums on smart metering.

Data Analysis Operational Data Smart Metering Reporting User Acceptance Testing Process Improvement

Analyst Intern

Sustainable Energy First

Jun 2023 - Aug 2023 (2 months)

Analysed CRM data to identify drivers of sales performance and developed customer segmentation models, providing recommendations for improving customer information management.

CRM Data Analysis Customer Segmentation Sales Performance

Business Development Manager

Green Gate International - Monos

Jan 2020 - Jan 2022 (2 years)

Forecasted demand and assessed financial implications to inform purchasing and inventory plans. Reviewed and evaluated reporting, stock planning, and ERP processes to improve purchasing decisions.

Demand Forecasting Financial Analysis Inventory Management ERP Process Improvement

Senior Associate

Conetswiss - Bodi

Jan 2017 - Jan 2020 (3 years)

Planned and coordinated consulting assignments, researched commercial opportunities, and managed logistics for international events. Oversaw project documentation and contract administration.

Project Coordination Research Event Management Documentation Contract Administration

Associate

Conetswiss - Bodi

Jan 2015 - Jan 2017 (2 years)

Supported consulting assignments and project coordination, contributing to client communications and documentation.

Project Support Client Communication Documentation

Office Manager

Conetswiss - Bodi

Jan 2014 - Jan 2015 (1 year)

Managed office operations and administrative functions, supporting project logistics and coordination.

Office Management Administration Coordination

Research Intern

Institute for Strategic Studies, National Security Council o

Jun 2012 - Aug 2012 (2 months)

Researched and synthesised information on national security and strategic policy issues, preparing briefing materials for senior researchers.

Research Synthesis Briefings

Education

Degrees, certifications, and relevant coursework

Lancaster University Management School, Lancaster University

Master of Science (MSc), Business Analytics

2022 - 2023

Grade: Merit

Master of Science in Business Analytics, graduated with Merit and awarded the Lancaster Business Masters Scholarship.

Business School, National University of Mongolia

Master of Business Administration (MBA), Finance

2019 - 2021

Master of Business Administration with a major in Finance.

Magic Centre

Certification, Accounting and Financial Reporting

2019 - 2019

Certification in Accounting and Financial Reporting.

School of Foreign Service, National University of Mongolia

Bachelor of Arts, International Relations

2009 - 2013

Activities and societies: Second Place - National Intelligence Academy research conference on national security and mining; Outstanding Student Gold Medal - National University of Mongolia; Gold Medal - Capital City Governor's Office, recognising academic achievement.

Bachelor of Arts in International Relations. Achieved second place at a National Intelligence Academy research conference and received the Outstanding Student Gold Medal and the Capital City Governor's Office Gold Medal.