Open to opportunities

Dominic Mullica

@dominicmullica

Message

Business Analyst and data analytics M.S. candidate focused on turning data into actionable decisions.

United States

Message

What I'm looking for

I’m looking for an entry-level Business Analyst role where I can use SQL, Python, and BI tools to deliver actionable insights, improve processes, and partner with teams on analytics that directly shape marketing and business decisions.

I’m a Business Analyst and M.S. candidate in Business Analytics & Artificial Intelligence, and I bring hands-on experience turning complex data into clear, data-driven recommendations. I analyze datasets to identify trends, support business decisions, and improve processes—whether I’m working on customer purchasing behavior, marketing performance, or operational workflows.

In projects, I analyzed 155K+ Instacart orders with SQL and Python to uncover purchasing patterns, reorder behavior, and demand trends, and I applied market basket analysis using support, confidence, and lift to surface cross-selling opportunities. Through internships and customer-facing roles, I’ve translated analytics into action—optimizing content strategy using Instagram and TikTok engagement metrics and improving efficiency by managing accurate records and supporting fast-paced store operations.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Gateway Specialty Insurance

Jun 2024 - Sep 2024 (3 months)

Managed and entered insurance quotes in the AIM system, ensuring data accuracy and processing efficiency. Processed policy issuance, endorsements, and cancellations while maintaining compliance with service-level agreements.

Insure Quote Aim Policy Issuance Endorsement Cancellations & Compliance Customer Service

Beer Garden Associate

The Giant Company

Apr 2023 - Apr 2024 (1 year)

Analyzed sales data and purchasing trends to optimize product selection and inventory decisions. Managed weekly inventory ordering using historical sales data and trend analysis.

Sales Data Analysis Inventory Optimization Weekly Ordering Sales Analysis Product Selection Data Driven Decision Making

Marketing Intern

Interscope Records

Jan 2023 - Jul 2023 (6 months)

Analyzed social media engagement metrics across Instagram and TikTok to identify trends and optimize content strategy. Collaborated with cross-functional teams to support marketing campaigns and promotional initiatives.

Social Media Analytics TikTok Analytics Content Strategy Marketing Campaigns Trend Analysis Cross Functional Collaboration

Customer Service Associate

Wawa

Aug 2018 - Jan 2023 (4 years 5 months)

Delivered high-quality customer service in a fast-paced environment while meeting performance metrics. Supported daily store operations across multiple departments, improving workflow efficiency.

Customer Service Retail Operations Performance Metrics Fast Paced Environment Process Improvement Problem Solving

Education

Degrees, certifications, and relevant coursework

Villanova University

Master of Science in Business Analytics & Artificial Intelligence (MSBAi), Business Analytics & Artificial Intelligence

Grade: 3.7 (GPA)

Activities and societies: Relevant coursework: Machine Learning, Data Mining, Predictive Analytics, Statistical Modeling, Decision Analytics.

M.S. candidate in Business Analytics & Artificial Intelligence at Villanova University, expected May 2027 (GPA 3.7). Coursework includes machine learning, data mining, predictive analytics, statistical modeling, and decision analytics.

West Chester University of Pennsylvania

Bachelor of Science, Interdisciplinary Studies

Grade: 3.2 (GPA)

Activities and societies: Minors: Digital Marketing, Political Science. Dean’s List (5 semesters).

B.S. in Interdisciplinary Studies from West Chester University of Pennsylvania (GPA 3.2). Completed minors in Digital Marketing and Political Science and earned Dean’s List recognition for 5 semesters.