Diya Gbenga

I am a results-driven customer experience leader with over 5 years of experience in customer success, quality assurance, and team leadership. I specialize in building high-performing teams, designing QA frameworks, and using data to improve customer outcomes.

At Tizeti Network Limited I progressed from Customer Retention Specialist to Supervisor/Manager and now Quality Assurance Analyst, delivering measurable improvements such as a 15%+ increase in renewal rates and reduced churn through loyalty and onboarding programs.

I hold a B.Sc. in Mass Communication and certifications in data analysis, project management, Scrum fundamentals, and Six Sigma Yellow Belt. I am passionate about operational strategy, process improvement, and creating positive customer impact in fast-paced technology environments.