Open to opportunities

Diomedes Monero

@diomedesmonero

Message

I am a cybersecurity enthusiast and software development student skilled in Python and security tools.

Dominican Republic

Message

What I'm looking for

I seek hands-on cybersecurity, IT support, or network operations roles on collaborative teams with learning opportunities, practical responsibilities, and clear growth paths.

I am a cybersecurity enthusiast and software development student with practical experience in Python, SQL, Burp Suite and Wireshark, and I hold the Google Cybersecurity Professional Certificate.

At Scotiabank I work as a Credit Card Dispute Analyst, investigating and resolving dispute cases, managing ticketing systems, identifying fraudulent transactions, and providing bilingual customer support.

I conduct HackerOne bug-bounty research on web applications, practice responsible disclosure, and seek to transition into cybersecurity, IT support, or network operations roles where I can grow technically and contribute to stronger security posture.

Experience

Work history, roles, and key accomplishments

Current

Credit Card Dispute Analyst

Current

Scotiabank GBS Dominican Republic

Jun 2023 - Present (2 years 6 months)

Investigate and resolve credit card dispute cases, identify fraudulent transactions, and ensure regulatory compliance while coordinating ticketing and cross-functional resolution efforts; provide bilingual customer support in English and Spanish.

Dispute Resolution Fraud Analysis Ticketing Systems SQL Python Customer Service Regulatory Compliance

Current

Freelance Cybersecurity Researcher

Current

Independent Researcher

Jan 2023 - Present (2 years 11 months)

Conduct vulnerability assessments on in-scope domains using Burp Suite and LinkFinder, report issues such as open redirects, and follow responsible disclosure practices to improve web application security.