Diego Sanchez

Migrated the main repository from SVN to Git in Azure Repos, reducing weight by ~91% for 10 people. Migrated project tracking from Jira to Azure Boards and designed Git branching strategies in Azure DevOps.

Managed complaints and requirements via email and Salesforce CRM, meeting service response times. Designed and promoted AI agents to generate response letters, reducing repetitive task time by up to 20%, and implemented an AI assistant to index training transcripts.

Supported daily kitchen operations for 400+ people in a high-volume environment. Coordinated with a multicultural team to prepare, serve, and clean up meals on time, communicating in English with staff and campers.

Handled ~20 calls per shift from international LATAM Airlines customers in English and Spanish. Assisted users with check-in, reservations, changes, and resolution of requests according to service times, and was recognized as best advisor of the week.

Accompanied ~10 students per semester in programming, mathematics, and algorithmic thinking reinforcement. Explained programming fundamentals in Java and Python, and basic topics in arithmetic, algebra, and differential calculus.

Ongoing 48-hour course on cloud and DevOps with Azure and AWS.

Grade: 4.5

Activities and societies: Beca por excelencia académica

Currently pursuing a degree in Systems Engineering, in the 8th semester, with an expected graduation in 2027-1.

Completed Enterprise Design Thinking Practitioner certification.

Completed a practical program in software development and engineering fundamentals.

Completed 200-hour backend developer program.

Completed 800 hours of training in programming and software development fundamentals, with emphasis on problem solving, teamwork, and good coding practices.

Technical training in equipment support, basic networking, and operating systems.