devansh User

Managed end-to-end payment operations for U.S.-based PayPal clients, resolving transaction disputes, account queries and compliance escalations with high accuracy. Reviewed financial transactions to detect anomalies, ensuring adherence to PayPal's internal risk and compliance frameworks.

Oversaw financial and logistics operations, verifying order accuracy, vendor compliance and shipment documentation for U.S.-based clients. Monitored dispatch exceptions and payment anomalies using Excel dashboards, flagging risk triggers for internal escalation.

Delivered multichannel support to U.S. clients of a leading crypto-financial platform, resolving KYC, wallet and transaction queries with 99% accuracy and full regulatory compliance. Strengthened account security and customer trust by guiding users through 2FA setup, account recovery and fraud-prevention steps.

Monitored and analysed financial transactions and client accounts to detect suspicious activity in compliance with AML and KYC regulations. Investigated and escalated high-risk or unusual transactions to Fraud and FinCrime Investigation teams for further review.

Completed Data Science and Advanced Excel certification from ExcelR, Pune in 2024.

Bachelor of Engineering in Mechanical Engineering from Chameli Devi Group of Institutions (RGPV), Indore, from 2015 to 2019.