At Roche Diabetes Care Spain, I implemented and supported medical devices, helping doctors and patients resolve incidents involving life-critical devices. I handled up to 30 interactions daily and provided on-call support beyond standard working hours.
I was part of the Roche team that secured the 2022 award for 'Best Customer Service' in France. My work there used Google Workspace, Salesforce, SAP, Jira, and partner incident portals.
I'm currently specializing in Digital Forensics at UNED University after completing an intensive Cybersecurity & Ethical Hacking Bootcamp. My security experience includes SIEM monitoring, firewall configuration, vulnerability assessment with Nessus, and network traffic analysis with Wireshark.
Earlier, at Sellbytel Group, I implemented Google Cloud solutions for business clients and supported technical and account issues. Across my IT support and cloud infrastructure work, I've used tools including Kali Linux, Nmap, Metasploit, and UiPath.
