Dara Thomas

Conducted risk assessments and stakeholder audits across 30+ B2B SaaS client engagements, applying Fine-Kinney risk scoring and Five Whys root cause analysis. Reduced user-reported errors and support volume by an estimated 35% by translating risk findings into remediation plans.

Conducted business process analysis and stakeholder risk reviews across 7 major features on a national-scale childcare platform. Surfaced 4 critical workflow risks prior to launch and supported internal audit and compliance readiness.

Led process assessments and workflow risk analysis on an employee training platform. Facilitated stakeholder workshops with 8 cross-functional teams to map workflows and prioritize remediation.

Logged and resolved 60+ weekly client shipment issues, coordinating cross-functional teams across 15 dispatchers.

Conducted 80+ stakeholder interviews and 100+ program assessments to inform data-driven funding and outreach decisions.

Coordinated maintenance operations and vendor relationships across multiple apartment complexes; managed accounts payable and vendor risk coordination.

Owned safety and regulatory risk governance for a 270-employee edibles manufacturing plant, reducing monthly incident investigations from 3 to 1 and contributing to 14 consecutive quarters without a major regulatory citation. Authored and maintained the plant's incident response plan and 8 critical task procedures.

Directed safety and compliance operations across 2 manufacturing plants, conducting twice-daily walkabouts, weekly floor-level safety meetings, and quarterly audits per plant. Reduced safety incidents by an estimated 33% by identifying and remediating two distinct root-cause hazard sources.

Conducted monthly HSE audits across 2 rotating oil rig sites, plus a quarterly cross-functional audit with supervisors and union representatives. Authored or revised 15 critical task procedures and delivered monthly toolbox-talk safety training to approximately 110 employees.

Conducted safety audits and incident investigations across 2 cruise vessels per 6-month contract cycle, reducing incident investigations from 7-8 to 2 per cycle through targeted root cause analysis. Led a combined 20-person stretcher and emergency response team, improving emergency response time by 10%.

Earned an Honors Bachelor of Arts in Sociology and Equity Studies from the University of Toronto.