At an eCommerce Agency, I managed day-to-day operations for Amazon, eBay, and Shopify stores. I created and optimized product listings with SEO-focused titles, descriptions, and keywords.
I managed Amazon PPC campaigns, including keyword research, bid optimization, and performance monitoring. I also created FBA shipments and handled labels, box content, inventory, and inbound shipment processes.
I supported customers through email, chat, and online platforms, responding to inquiries and order-related questions. I assisted with follow-ups and issue resolution.
I monitored Amazon account health and assisted with cases, listing issues, and policy-related tasks. I also used Amazon flat files to upload listings and resolve errors, and worked with Excel and Google Sheets for inventory tracking and reporting.
