Open to opportunities

Daniel Quintero

@danielquintero1

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QA Test Lead focused on bug discovery, KPI-driven quality, and coaching high-performing teams.

Mexico

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What I'm looking for

I’m looking for a QA or support role where I can lead teams, improve workflows with automation and KPIs, and coach others—while partnering closely with development and operations to deliver reliable results.

I’m a QA Test Lead who builds quality systems that teams can rely on. At Lionbridge Games, I led a bug-finding team, created performance reviews, and designed KPIs in an environment that kept evolving.

I also bring hands-on technical support experience from Foundever, where I handled inbound calls and delivered Level 2 assistance using specialized proprietary software, while managing sensitive customer data ethically and securely.

Earlier, I worked as an FQA Tester—inspecting game functionality, writing clear bug reports for developers, and creating tools and dashboards to improve workflow. I also stepped into team leadership when needed, handled urgent and delicate tasks, and helped train new members.

My approach is collaborative and coach-driven, and it’s rooted in my education. I studied Game Design and Interactive Animation, earned First Honors, and built a team videogame using Unity for my final project—learning the game development lifecycle while organizing events and working across different majors.

Experience

Work history, roles, and key accomplishments

Current

On-Trip & Ops Support

Current

Indie Campers

Oct 2025 - Present (8 months)

Provide on-trip and operations support for a motorized recreational vehicle (RV) environment, coordinating with local teams for maintenance and service. Troubleshoot customer vehicle issues, handle backend problems, manage bookings/rentals, and resolve requests including refunds and extra charges.

Customer Support Troubleshooting Maintenance Coordination Incident Request Tracking (Airtable)Booking

Bilingual Agent

Foundever

Sep 2025 - Oct 2025 (1 month)

Handled inbound calls for a major telecommunications provider and provided level 2 assistance to customers and other agents. Used specialized/proprietary software to resolve issues while maintaining ethical and secure handling of sensitive customer data.

Inbound Calls Level 2 Support Customer Service Technical Troubleshooting Escalation Support Use Of Proprietary Software

Test Lead

Lionbridge Games

Dec 2023 - Jun 2025 (1 year 6 months)

Led a team trained to identify and report in-game bugs, coordinating with the development team for clarifications and updates. Managed workforce planning, created and adjusted KPIs, optimized testing workflows, and coached team members for promotion.

Bug Reporting Manual QA Testing KPIs Workflow Optimization Workforce Management Coaching Performance Reviews Cross Functional Communication

FQA Tester

Keywords México

Nov 2020 - Nov 2023 (3 years)

Performed functional game testing to identify defects and create clear bug reports for the development team. Built tools and dashboards to improve team workflow, prepared media documentation for reported issues, and supported training and leadership when needed.

Functional Testing Bug Reporting Media Documentation Workflow Optimization Team Support Defect Triage Communication

Education

Degrees, certifications, and relevant coursework

SAE Institute México

Application in Process, Game Design

2016 - 2020

Activities and societies: Final project: team-built videogame in Unity (BRWLR); learned game development life cycle; supported internal events (conferences/talks); coordinated with students from different majors.

Completed a Game Design program with a final team project building an original videogame in Unity. Learned the game-focused software development life cycle and coordinated with students across majors, including supporting internal events for conferences and talks.