At Aduro Advisors, I resolve about 500 support tickets per month as the primary administrator. I also built workflows and migrated legacy tickets to launch Notion as the company’s ticketing system.
At Avvale, I delivered Tier 2 support for 500+ end users across Windows, macOS, iOS, and Android. I managed 400+ corporate devices using Jira and Microsoft Intune, and automated recurring support tasks with PowerShell, reducing manual effort by about 30%.
Earlier, at Murray Guard, I provided Tier 1–2 support and administered Active Directory accounts. I reduced the ticket backlog by 40% through improved triage, prioritization, and remote support. I’m pursuing a B.S. in Computer Science and working toward CompTIA Network+.
