Dalton Baltimore

Lead closed-loop customer quality management for Imaging Solutions, driving containment, investigation, corrective action, and closure for significant customer and field-quality issues. Partner with cross-functional teams to reduce recurring customer pain points and improve issue-resolution cycle time.

Owned quality for the Imaging Solutions product line, including CoPQ tracking, defect reduction prioritization, and strategic quality program development. Drove CIR and CAPA closure rate above program targets by redesigning the corrective action workflow.

Held school leadership and instructional responsibilities, combining team leadership with data-driven accountability before returning to energy-sector quality leadership.

Delivered $136K in year-to-date supplier rebates through strategic supplier capacity agreements and negotiation. Managed supplier KPIs and performance scorecards across raw materials and machined components.

Managed $2.5M per quarter in order and quote activity for regional and international customers, maintaining 24-hour average response turnaround. Led SAP workflow training as global power user for customer master data.

Delivered $220K in outsourcing savings through Lean Six Sigma sourcing analysis. Reduced purchase order processing turnaround by 48 hours via DMAIC-driven workflow redesign.

Bachelor of Science in Mathematics with a minor in Business Administration.

Certified Six Sigma Green Belt.