daimelys santana

I've led multidisciplinary clinical personnel at Medical Central LLC, coordinating daily operations, documentation, compliance, performance reporting, and issue resolution across clinical and administrative teams.

As a Certified Behavioral Health Case Manager, I reviewed assessments and care plans against medical necessity criteria, coordinated provider and community services, and maintained accurate, confidential follow-up for high-risk cases.

I previously built quality assurance, documentation, regulatory compliance, EMR, and outcome-tracking processes at D&Y Behavior Services Inc., improving resource efficiency by 15%. As an active Florida RN with GCP/ICH E6(R3) and clinical research training, I'm focused on organized clinical trial and clinical operations support.