Claire Cretsinger

I’m a Quality Control Consultant with 4+ years of experience in the UK financial services industry, where I’ve built a reputation for accuracy, thorough documentation, and dependable quality control. I’m highly focused on fair customer outcomes and consistent adherence to regulatory standards.

In my most recent role, I analyzed operational processes and completed quality control reviews to ensure work met quality and compliance expectations. I identified quality trends, reported findings to management, produced quality reports, and documented audit findings that drove continuous process improvement.

Earlier, as a Customer Operations Representative SME, I handled complex pension cases and guidance for internal processes while processing requests, including misselling complaints. I maintained protected information with care, updated details in line with regulatory compliance, and resolved and recorded compliance breaches while responding to customer complaints.

Before that, I developed strong customer service and operational foundations through high-volume contact centre work, maintaining accurate customer records and handling inbound calls for banking and pension-related needs. I also contributed to training development and delivery, helping teams close gaps and improve performance.