Chhavi Sharda
@chhavisharda
I build Agile telecom products by translating customer needs into prioritized, deployable solutions.
IndiaWhat I'm looking for
At _VOIS, I shape requirements and backlogs for Pega-based network deployment automation, working with customers and stakeholders to improve integration, cost reduction, acceptance, and customer insights.
I lead Agile delivery through user stories, acceptance criteria, PI planning, sprint ceremonies, release coordination, and stakeholder updates. I also mentor budding business analysts and manage integrations between Pega and third-party tools such as ServiceNow.
Before becoming a Product Owner, I worked as a Business Analyst at _VOIS and Infosys, translating complex telecom business processes into technical solutions for clients in Europe and the UK. I facilitated workshops, clarified requirements, supported system upgrades, and coordinated testing, training, and feedback loops.
My background spans Pega BPM, customer-process automation, functional specifications, backlog management, and product documentation. I hold CSPO, Pega Business Architect, Pega Decisioning Consultant, Pega System Architect, and Lean Six Sigma White Belt certifications.
Experience
Work history, roles, and key accomplishments
Product Owner
_VOIS
Jan 2025 - Present (1 year 8 months)
Defining user needs, shaping solutions, and setting project requirements through research and collaboration. Managing communication, coordinating releases, and escalating issues as needed.
Business Analyst
_VOIS
Dec 2022 - Dec 2024 (2 years)
Translated complex business processes into technical solutions and facilitated communication between stakeholders and development teams. Focused on continuous improvement by leveraging feedback, metrics, and proactively addressing bottlenecks.
Analyzed business challenges for telecom clients in Europe and the UK, focusing on operational optimization through automated solutions. Led planning and execution of units, integration, and user acceptance testing.
Moved from technical to functional responsibilities, receiving business analyst training focused on Pega BPM and leading the automation of customer processes for a telecommunications client. Led workshops to collect business requirements and converted them into clear functional specifications.
Worked as JDE technical consultant in Supply Chain management domain.
Got basic training at Infosys's Mysore campus.
Education
Degrees, certifications, and relevant coursework
SGSITS, Indore
Bachelor of Engineering, Biomedical
2011 - 2015
Grade: CGPA 8.29
Bachelor of Engineering in Biomedical from SGSITS, Indore, with a CGPA of 8.29.
SICA S.S. School, Indore
Senior Secondary, General
Grade: 81.8%
Senior Secondary (CBSE) from SICA S.S. School, Indore, with 81.8%.
SICA S.S. School, Indore
Higher Secondary, General
Grade: 92.8%
Higher Secondary (CBSE) from SICA S.S. School, Indore, with 92.8%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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