Charles Crooks

Led quality control for an offshore AML analyst team, reviewing work for accuracy and ensuring risks were sufficiently mitigated. Trained and presented investigation best practices to new hires and supported QA improvements.

Analyzed international correspondent-bank and corporate transactions to identify suspicious patterns and recommend mitigation for potential money laundering and terrorist financing. Prepared reports, metrics, and research to support fraud initiatives and escalated cases for resolution.

Delivered point-of-call servicing and resolutions for equity brokerage accounts, analyzed account documents, and developed client financial planning related to equity accounts. Built and deepened client relationships to support sustained growth and bank initiatives.

Investigated mortgage claims and managed account receivables, negotiating arrangements and payment plans to resolve outstanding balances. Documented actions and escalations while monitoring aging accounts to reduce delinquencies.

Managed receivables and compliance for state business tax accounts, conducting reconciliations, research, and account maintenance to mitigate tax liabilities. Provided guidance on Sales and Use, Reemployment, and corporate tax issues.

Served as an infantry rifleman, trained in weapons and tactics within an infantry battalion and supervised government equipment. Maintained high standards of physical and mental readiness while supporting mission objectives.

Activities and societies: Member of the compliance review board (2021–2022).

Master of Business Administration with a concentration in finance completed from 2020 to 2022.

Activities and societies: Used GI Bill benefits to fund studies.

Bachelor of Arts in English and Communications completed from 2015 to 2019 while using GI Bill benefits.