Ceci Sotelo
@cecisotelo
I manage billing, customer support, records, and administrative processes in bilingual remote-ready environments.
MexicoWhat I'm looking for
I manage billing workflows, customer records, and service inquiries as an Administrative Analyst in the energy sector, using Factureya to support accurate invoice processing and coordinate issue resolution with accounting.
Previously, I supported guests at Holiday Inn Express and handled orders and customer requests at Casa Agustina Eventos. I bring advanced English, strong organization, and experience with Microsoft Office, Google Workspace, Opera, Gestiónix, and digital administrative platforms.
Experience
Work history, roles, and key accomplishments
Administrative Analyst
Energy Sector Company
Jan 2022 - Present (4 years 8 months)
Managed billing processes and provided customer support for service-related inquiries. Coordinated with accounting and other departments to resolve billing issues and ensure accurate invoice processing.
Education
Degrees, certifications, and relevant coursework
Instituto Franco Inglés de México
Bachelor's Degree, Foreign Languages
Bachelor's degree in Foreign Languages from Instituto Franco Inglés de México.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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