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carlos kahenya

@carloskahenya

Field Technician at D.light repairing solar products and electronic devices, from TVs and radios to lamps and phones.

Kenya
Message

At D.light Solar Company Ltd, I diagnose, repair, and maintain solar products and electronic devices, including TVs, radios, lamps, torches, phones, and solar panels. I also provide technical support at the service center and during field visits.

I document service activities on the Atlas platform, perform testing and refurbishment, and manage spare parts inventory. I work to reduce repeat repairs by identifying root causes and resolving customer issues involving product usage, tokens, signals, and payments.

Experience

Work history, roles, and key accomplishments

DL
Current

Field Technician

Jan 2023 - Present (3 years 10 months)

Diagnose, repair, and maintain solar products including TVs, radios, lamps, torches, phones, and solar panels. Provide technical support at service center and during field visits, ensuring high customer satisfaction and full data capture compliance on Atlas platform.

Education

Degrees, certifications, and relevant coursework

RV

RVIST

Diploma, Electrical & Electronics Engineering

2019 - 2022

Diploma in Electrical & Electronics Engineering (Telecommunication Option) from RVIST from 2019 to 2022.

DC

DigitalTech Computers

Certificate, Computer Applications

2019 - 2019

Certificate in Computer Applications from DigitalTech Computers in 2019.

Tech stack

Software and tools used professionally

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