Carl Andrei David

I’m a Sales and Operations Specialist with proven experience in high-conversion sales, customer support, and technical troubleshooting across international markets. I’m known for improving conversion rates, resolving escalations efficiently, and driving revenue through CRM and data strategies.

As a Sales Closer / Inside Sales Agent (Remote), I handled 50+ outbound leads daily and delivered consistent sales conversions. I improved lead-to-sale conversion through structured follow-ups and tracking, while managing CRM pipelines to keep engagement accurate and timely.

In customer support and leadership roles, I managed high-volume B2B/B2C accounts (80+ interactions/day), resolved complex escalations to improve retention and satisfaction, and identified fraud risks while supporting multiple credit restoration cases. I’ve also led resolutions across calls, chat, and email (70+ daily interactions), supported upselling and financing coordination for high-value purchases, and earned recognition through rehire and promotion based on performance and leadership.