Branice Libese

I am a motivated and results-driven professional with over 2 years of experience in debt call center and customer relations. My expertise lies in managing outstanding accounts and resolving disputes, ensuring that clients receive the best possible service. I have a proven ability to build strong rapport with clients, which has been instrumental in achieving timely payments and recovery.

Currently, I work as a Customer Care Representative at Daviva PesaKuu Credit, where I provide prompt and courteous customer service across various channels. My dedication to addressing customer inquiries and resolving escalated concerns has led to a remarkable 30% customer satisfaction rate. I have also honed my skills in utilizing CRM software to track interactions and improve service quality, which has been a key factor in my success in previous roles.

Throughout my career, I have consistently demonstrated empathy and active listening, ensuring that customers feel valued and understood. My commitment to professional development has enabled me to enhance my product knowledge and service skills, contributing to improved call resolution rates and overall customer satisfaction.